The guests arrived 30 minutes before check-in time at a traditional hot springs inn a couple of hours north of Tokyo. When they saw a sign asking that customers wait in their cars, they demanded to know why they could not get their room key early.

The exchange, captured on a security camera, quickly exploded into angry shouting. Eventually it ended on the pavement out front — with the inn’s managing director down on his knees, bowing deeply and apologizing.

Source: https://www.nytimes.com